Question 1

Do I need to verify my email before using Plugr?

Accepted Answer

Yes. Email verification is mandatory before your account becomes active. Without it, you cannot appear in search results, contact other users, or receive messages. A verification code is sent to your registered school email immediately after signup. The code expires in 15 minutes.

Question 2

How is my credibility score calculated?

Accepted Answer

Your credibility score (0–100) is calculated from three components: profile setup (up to 30 points), verification status (20 points when verified), and reviews (up to 50 points). Profile and verification are entirely within your control. Reviews require sustained, genuine work over time.

Question 3

How many points does each part contribute?

Accepted Answer

Profile setup and verified badge together account for 50 points. Reviews account for the other 50. A fully complete and verified profile can reach the 50-point maximum from that pillar alone. Reviews require sustained, genuine work over weeks and months to build up.

Question 4

How much does each review add to my score?

Accepted Answer

Each review adds between 0.5 and 2.5 points depending on the rating: 1 star = 0.5 points, 2 stars = 1.0, 3 stars = 1.5, 4 stars = 2.0, 5 stars = 2.5. These points are multiplied by the reviewer's credibility weight. The total review score is capped at 50 points.

Question 5

What do the credibility colors mean?

Accepted Answer

0–10 (Critical, red): incomplete or new account. 11–20 (Low, orange): partially complete or newly verified. 21–30 (Moderate, yellow): complete profile with some reviews. 31–60 (Good, amber): verified with solid review history. 61–100 (Excellent, green): fully verified with many positive reviews over time.

Question 6

How long does it take to build credibility?

Accepted Answer

Credibility is intentionally a long-term metric. A complete profile plus verification can get you to 50 points quickly. The remaining 50 points from reviews require sustained, genuine work over weeks and months. There are no shortcuts by design.

Question 7

Why did my verification badge change to pending?

Accepted Answer

Significant profile changes, especially name or photo updates, automatically send your badge back under review. This ensures the verified badge remains trustworthy. During the review period, your badge shows as “Pending” until the changes are verified.

Question 8

How do I get found faster in Discover?

Accepted Answer

Complete your profile fully, get verified, keep your location current, and build positive reviews over time. The ranking algorithm prioritizes verification status, credibility score, profile recency, and search relevance. Higher credibility and consistent updates improve your position in results.

Question 9

Can I be both a buyer and a provider?

Accepted Answer

Yes. Plugr supports Provider, Requester, or Both modes. Select “Both” if you want to offer services and request them from other students using a single account.

Question 10

Who can launch a store on Plugr?

Accepted Answer

Only verified providers can launch a store. Once your verification badge is approved, you can set up your store from the Stores page — give it a name, tagline, banner, logo, and WhatsApp number.

Question 11

How do I set up my store?

Accepted Answer

Open the Stores page and tap Set up your store. Enter a store name, tagline, description, upload a banner and logo, and add your WhatsApp number. Your store gets its own public page at /stores/your-store-name.

Question 12

How do I add products to my store?

Accepted Answer

Open Stores → My store and tap Add product. Enter a name, category, price, description, and up to 8 photos. The product appears on your storefront immediately.

Question 13

How do I buy a product from a store?

Accepted Answer

Open the product and tap Buy Now. Plugr opens a WhatsApp chat with the provider where you confirm the order, price, and pickup or delivery. Payments happen off-platform between you and the provider.

Question 14

Can I delete my store?

Accepted Answer

Yes. From Stores → My store, tap Delete store. This permanently removes your store and all of its products. This cannot be undone, so make sure you have no pending orders first.

Question 15

Do I earn credibility points for my store?

Accepted Answer

Yes. Launching your store is part of your profile setup score and is worth 5 credibility points, even before you add any products.

Question 16

What should I send when reporting a bug?

Accepted Answer

Include the page name, what you clicked, what happened, and a screenshot if possible. The more specific you are, the faster support can identify and fix the issue.